Outreach Team Member Overview

We are seeking a high-energy, people-focused professional who thrives in client service and outreach. In this role, you will serve as both the first point of connection for new students and a steady source of support for those continuing their journey at SEY. This position blends daily client care with intentional outreach and enrollment support, making it ideal for someone who enjoys building relationships while working toward measurable goals.

All team members in this role will be fully trained in Yogi Support/Front Desk responsibilities. This includes supporting daily studio operations, assisting clients in person, and ensuring a welcoming, organized environment. Alongside front desk duties, you’ll also engage in outreach efforts to connect with prospective students, gather feedback, and guide clients in choosing the next step in their practice.

Responsibilities include making phone calls onsite, being present in-studio to connect with students, and providing support through both remote and onsite tasks. Flexibility is important, as this role includes a mix of in-studio and remote work.

Key Responsibilities:

• Handle day-to-day admin tasks as part of the Yogi Support Team when needed

• Lead client outreach: phone, text, and email follow-ups to convert new clients into members

• Meet weekly conversion goals

• Track all class and purchase activity for upsell opportunities

• Manage member journey

• Conduct in-studio member engagement after class

• Maintain CRM-style tracking of conversations and follow-ups

• Work independently and communicate exceptions or trends to leadership

• Provide a solution-focused, fair experience for clients

• Maintain a clean, welcoming studio space when assisting with front desk support