Yogi Support Team Lead

The Yogi Support Team Lead serves as the lead point person for studio operations and client experience during assigned shifts. This person works alongside the Yogi Support Team and helps guide the flow of the shift without formally supervising other team members.

This role is ideal for someone who notices what needs to be done, takes initiative, communicates clearly, and enjoys helping both clients and team members feel supported. The person in this role helps keep the studio running smoothly while continuing to provide warm, attentive client care.

The person selected must also be willing to become an active part of SEY as both an employee and student. This includes attending at least four SEY classes each month, building relationships with our team and clients, and becoming familiar with the experience we provide from both sides of the front desk.

Before You Apply

SEY is a peaceful and supportive environment, but the work behind the front desk is active and requires focus. During a shift, you may be assisting clients, supporting instructors, monitoring in-studio and online classes, managing multiple systems, responding to questions, completing detailed tasks, and helping the studio stay on track.

We are looking for someone who can remain calm when things get busy, work independently, follow through on responsibilities, and communicate openly when support is needed. The person selected must also be comfortable receiving feedback, sharing concerns honestly, and communicating when something feels out of alignment.

Training for this position includes scheduled paid training, independent study completed during compensated training time, and continued learning while working in the role. Applicants must be prepared to use training time well, meet onboarding deadlines, and take responsibility for learning the systems and processes required for the position.

We are seeking someone who is looking for a long-term opportunity and has the capacity to commit to the role for at least one year. Before applying, please consider whether your current schedule and responsibilities leave enough space for you to consistently meet the work schedule, complete training, support occasional additional shifts, and remain fully engaged in the role.

Key Responsibilities:

• Serve as the lead point person during assigned shifts and help keep the workflow on track

• Greet and check in clients with warmth

• Support new students by providing studio orientation and class guidance

• Ensure all students are signed into class accurately

• Assist instructors in creating a welcoming and safe environment

• Maintain a clean, calm, and well-organized front desk and lounge area

• Process purchases and respond to client questions using Mindbody

• Monitor in-studio and online classes while managing front-desk responsibilities

• Respond to client concerns and complaints with compassion and sound judgment

• Support outreach, follow-up, engagement, and sales initiatives

• Speak with clients about classes, memberships, programs, trainings, and wellness services

• Complete opening, closing, shift, and follow-up responsibilities

• Notice what may be overlooked and take action to make sure it is handled

• Research available resources and instructions before escalating routine questions

• Support Yogi Support Team members when the studio becomes busy

• Communicate updates, concerns, mistakes, and unfinished responsibilities clearly

• Build positive relationships with the full SEY team and community

• Assist with occasional weekday evening and Sunday coverage when needed